Legal

Terms of Service

Last Updated: November 28, 2024

1. Introduction

Welcome to FullFace! These Terms of Service (“Terms”) govern your use of the Platform as a Service (“PaaS”) called FullFace (“FullFace”) as a Client (“Client”). By accessing or using the FullFace PaaS, you agree to be bound by these Terms.

1.1 Age Requirement

In accordance with the Children’s Online Privacy Protection Act (“COPPA”) (15 U.S.C. §§ 6501 et seq.) and the Federal Trade Commission’s Children’s Online Privacy Protection Rule (“COPPA Rule”) (16 C.F.R. Part 312), FullFace does not knowingly collect or solicit personal information from children under the age of 13. We encourage parents and guardians to be involved in their children’s online activities and to use parental control settings to limit access to content and information that may not be appropriate for children.   
To use the FullFace app, you must be at least 21 years old. If you are under 21, you may only use the app with the supervision of a parent or legal guardian.
If you are a parent or legal guardian creating an account for a child under 13, please ensure that you supervise their use of the app.

2. Responsibilities and Expectations

2.1 Your Booking and Service Experience:

  • Scheduling and Communication: You’re responsible for communicating clearly with Makeup Artists about booking details, arrival times, and service expectations.
  • Satisfaction: Your feedback helps FullFace maintain a high-quality service.

2.2 Hygiene and Safety:

  • Clean and Safe Environment: Your comfort and safety are important. While FullFace connects you with reputable artists, you’re encouraged to observe the artist’s practices and tools for cleanliness.
  • Discontinuing Service: If you’re uncomfortable with hygiene practices, you have the right to politely end the service and reschedule with another artist.
  • Reporting Concerns: Share any hygiene or safety issues you experience with FullFace for immediate review (www.fullface.app/support) or email: legal@fullface.app

2.3 Products and Liability:

  • Client Safety: You’re responsible for ensuring the safety and quality of any products you provide or the Makeup Artist’s bring to your appointment.

2.4 Financial Responsibility:

  • Personal Liability: You’re responsible for any accidental harm or damage caused to yourself, the Makeup Artist, or others during your service. FullFace encourages Makeup Artists to carry insurance for added protection.

2.5 Property Care:

  • Client Property: Take reasonable care of any client possessions entrusted to you during your appointment. You are responsible for any damages or claims related to the Makeup Service at your home, property, or any other venue, including hotels or places of business. FullFace encourages Makeup Artists to carry liability insurance for added protection.

2.6 Dispute Resolution:

  • Individual Claims: FullFace encourages resolving disputes directly with Makeup Artists. We don’t accept class-action lawsuits against FullFace.

2.7 FullFace’s Role:

  • Platform Provider: FullFace provides the platform to connect you with Makeup Artists. We don’t screen artists for qualifications, conduct, or actions.
  • Limitation of Liability: FullFace is not liable for any harm resulting from interactions on or off the platform.

3. Marketplace

FullFace, Inc. operates as a mobile marketplace similar to Shopify, allowing you to:

  • Discover and Book Custom Listings: Access to detailed descriptions of Makeup Services with pricing and availability.
  • Schedule Makeup Artists based on Availability: Request Makeup Artists directly through the platform
  • Access to a Payment Facilitator: use third party payment solutions to book Makeup Artists through a secure payment
  • Review Makeup Artists: After service is completed, you are able to leave a review to keep the quality of services on FullFace.

3.1 Client Responsibility

You are responsible for the Makeup Services you book and schedule through FullFace, including:

  • Understanding Service Descriptions: Carefully review service descriptions, pricing, and artist portfolios before booking.
  • Communication: Clearly communicate your desired makeup style and any specific concerns or allergies to the Makeup Artist before your appointment.
  • Informed Consent: By booking a service, you acknowledge that the final makeup look may vary from your expectations due to factors such as your skin type, desired look, and the artist’s professional judgment.
  • Professional Collaboration: Work collaboratively with the Makeup Artist during the appointment to achieve the desired outcome.

3.2 Dissatisfied Clients:

If you are not satisfied with the service provided, please file a report and complaint with FullFace via http://www.fullface.app/support. Your feedback will help us address concerns and improve the platform experience.

3.3 Listings 

Makeup Artists will make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, FullFace does not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All listings are subject to availability, and we cannot guarantee that listings will be available. We reserve the right to discontinue any listings at any time for any reason. Makeup artists reserve the right to modify their service prices.

3.4. Disclaimers and Limitations of Liability

IF NO EVENT WILL BE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

4. FullFace Role: 

FullFace is a platform that connects Artists with clients. We are not responsible for:

  • The quality of your services.
  • Any acts or omissions by you.
  • Any disputes between you and Makeup Artists.

4.1 Assumption of Risk: 

By using FullFace, you acknowledge and assume all risks associated with using the platform and engaging with Makeup Artists. FullFace is a platform that connects Makeup Artists and Clients. While we verify Makeup Artist identities, we do not conduct background checks on either party. Users are responsible for their own safety and should exercise caution when interacting with others on the platform.

4.2 Independent Contractor Status

You understand that Makeup Artists are independent contractors and not employees of FullFace, Inc. Freelancers are able to onboard on the FullFace platform as long as they are obeying state and federal laws.

4.3 Waiver of Class Action Claims

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against FullFace. Any dispute arising out of or related to these Terms or your use of the FullFace PaaS must be resolved on an individual basis.

5. Platform Access

FullFace grants you a non-exclusive, non-transferable license to access and use the FullFace PaaS solely for the purpose of providing Makeup Services. You agree to comply with all rules, policies, and procedures established by FullFace regarding the use of the FullFace PaaS.

5.1 Use of the Services

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy if such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) you use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
By using our Services, you agree to comply with all applicable laws and regulations.
You agree not to:

  • Data Scraping: Systematically collect data from our Services without our permission.
  • Account Manipulation: Create fake accounts, spam other users, or use automated tools to interact with the Services.
  • Security Interference: Attempt to bypass security measures or exploit vulnerabilities in our Services.
  • Misuse of Services: Use our Services for illegal or harmful purposes, including harassment, threats, or fraud.
  • Disruptive Behavior: Interfere with the operation of our Services or harm our reputation.
  • Unauthorized Access: Access or use our Services in a way that is not authorized.
  • Harmful Content: Upload or transmit malicious content, such as viruses or harmful code.
  • Automated Tools: Use automated tools or scripts to interact with our Services without our permission.
  • Misrepresentation: Misrepresent yourself or your affiliation with us.
  • Illegal Activity: Use our Services for any illegal or unauthorized purpose.

5.2 Accessibility and Accommodations

FullFace strives to be an inclusive platform for everyone. If you identify as having a disability under the Americans with Disabilities Act (ADA) and require reasonable accommodations to access Makeup Services, we encourage you to:

  • Communicate Directly with Makeup Artist: When booking a service, politely inform the Makeup Artist about any specific needs or accessibility considerations you may have related to your disability.
  • FullFace Support: For further assistance or to request additional accommodations, please reach out to FullFace Support. We are happy to help! You can reach us by phone, email, or through our website:
  • Phone Call or Text: 512-956-6701
  • Email: support@fullface.app
  • Website: http://www.fullface.app/support

Please note: FullFace may not be able to provide all requested accommodations, but we will make every reasonable effort to do so.

6. User Independence

6.1 Makeup Artist Selection: 

You have the freedom to choose which Makeup Artists you book based on your comfort, safety, and mental well-being. You are not obligated to book Makeup Artists. Clients are solely responsible for selecting and booking Makeup Artists on FullFace.

6.2 On-Demand Service:

 FullFace operates as a mobile, on-demand platform. All services must be completed at the client’s location.

6.3 Safety and Respect: 

We strive to create a safe and respectful platform for both makeup artists and clients. Please be cautious when interacting with other users. If you feel unsafe or uncomfortable, report the user and block them.
All users should treat each other with respect, including their workspace and tools. Maintain high standards of hygiene and sanitation. Please report any user who violates these guidelines.

6.4 User/Makeup Artist Contributions

In this policy, the term “Contributions” means: 

  • Any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through to the Services; or 
  • Any other content, materials, or data you provide to FullFace or use with the Services.

When you post content on FullFace (like photos, videos, or reviews), you represent that:

  • You own the content or have the right to use it.
  • The content is accurate and doesn’t violate any laws.
  • The content doesn’t infringe on anyone else’s rights, like copyright or privacy.
  • You have permission to use any people’s names or images in your content.
  • You agree not to post content that is:
  • Illegal or harmful
  • Abusive, threatening, or hateful
  • False or misleading
  • Sexually suggestive or exploitative
  • Spam or promotional
  • Discriminatory
  • Is discriminatory based on race, sex, religion, nationally, disability, sexual orientation, or age;
  • Bullies, intimidates, humiliates, or insults any person;
  • Promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;
  • Infringes, or assists anyone in infringing, a third party’s intellectual property rights or publicly or privacy rights;

You may not use FullFace to offer or sell:

  • Illegal or harmful products or services
  • Regulated items like weapons or controlled substances
  • Sexually explicit materials or services
  • Items that require a professional license, such as cosmetics or beauty services
  • Stolen goods or fraudulent items
  • Contains unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been “paid for,” whether with monetary compensation or in kind; 

Some areas of the Platform may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

6.5 Reviews and Ratings

By submitting a review or rating, you agree to:

  • Provide honest and accurate feedback.
  • Avoid posting reviews that are motivated by personal gain or affiliation.
  • Refrain from engaging in review manipulation or coercion.
  • Not make legal claims or accusations.

7. Required Information

7.1 Personal Information: 

You are required to provide personal information such as name and contact details to create an account.

7.2 Credit and Debit Card Information: 

To facilitate payments for Makeup Services, FullFace may require you to provide debit or credit card information. This information will be securely processed through Stripe, a third-party payment processor. By providing your payment information, you authorize FullFace to charge your card for the services you book.

7.3 Identity Verification: 

For the safety of all users, you must complete identity verification through a third-party service like Stripe Identity.

8. Termination

The consequences for violating our Policy will vary depending on the severity of the breach and the user’s history on the Services, by way of example:

We may, in some cases, give you a warning and/or remove the infringing Contribution, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.

We exclude our liability for all action we may take in response to any of your breaches of this Policy.
FullFace may terminate your access to the FullFace PaaS at any time for any reason, with or without notice. Upon termination, you will immediately cease all use of the FullFace PaaS and any related materials.
8.1 Complaints And Removal Of Legitimate Content
If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this document and we will promptly review our decision to remove such Content or Contribution. The Content or Contribution may stay “down” whilst we conduct the review process.

Guideline Violations will be penalized at FullFace, Inc. Users who are reported will be on probation and could be banned from FullFace, Inc. According to our Trust and Safety, we need to review all profiles and users that are reported to FullFace, Inc. for the safety of our users. We will notify the user with a final update of the user they reported to make sure the case is closed.

9. Payments

These Terms and Conditions (“Terms”) govern the payout process for Clients (“you”) on the FullFace App (“App”) for payment solutions generated through providing makeup services. By using the App and accepting these Terms, you agree to the following terms regarding your payment processing.

9.1. Payment Processing

FullFace utilizes Stripe, a secure payment processing solution, to handle all financial transactions. You are responsible for understanding the use of Stripe and ensuring its accuracy and security. Please refer to Stripe’s legal documents (https://stripe.com/legal/ssa) for detailed information on their terms and conditions.

9.2. Disputes and Chargebacks

FullFace will act as an intermediary between you and the Makeup Artist. In case of any disputes or chargebacks related to a booking, FullFace may withhold the disputed amount from your payment in escrow until the issue is resolved. You will be notified of any such disputes and have the opportunity to provide relevant information to FullFace for resolution.
You agree not to dispute or chargeback any payments made through FullFace. Any disputes or chargebacks will result in immediate account termination and potential legal action. FullFace reserves the right to resolve any payment issues in accordance with its internal policies.

9.3 Termination

FullFace reserves the right to terminate your access to the App and withhold any unpaid earnings if you violate these Terms or any other FullFace agreements.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, Texas, and Illinois, without regard to its conflict of laws principles.  

11. Intellectual Property

Our Ownership
FullFace owns all intellectual property rights associated with the app, including its code, design, content, and logos (collectively, “Content”). This includes copyrights and trademarks protected by international law.

11.1 Your Access

We grant you a non-exclusive, non-transferable license to use the app for personal or internal business use only. This allows you to:

  • Access the app
  • Download or print limited portions of the Content for authorized use

11.2 Restrictions on Use

Without our written permission, you may not:

  • Copy, reproduce, or distribute any part of the app or its Content for commercial purposes.
  • Modify, translate, or create derivative works from the app or its Content.
  • Sell, license, or sublicense the app or its Content.
  • Reverse engineer or disassemble the app.

If you’d like to use the app or its Content beyond these limitations, please contact us at legal @fullface.app. When granted permission to use our Content, you must identify us as the owner and ensure copyright notices remain intact.
We reserve all rights not expressly granted to you. Breaching these terms will terminate your access to the app.

11.3 Your Content

Submissions:
When you send us suggestions, ideas, or feedback (“Submissions”), you grant us full ownership of the intellectual property rights. This allows us to use them for any purpose without acknowledging or compensating you.

Contributions:
The app may allow you to post content (“Contributions”), such as reviews, photos, or messages. These Contributions may be viewed by other users.
By posting Contributions, you grant us a broad license to:

  • Use, copy, distribute, and display your Contributions for any purpose, including commercially.
  • Modify, translate, or create derivative works from your Contributions.
  • Sublicense these rights to others.
  • This license includes using your name, company name, and logos associated with your Contributions.

11.4 Your Responsibilities:

  • You are responsible for the content you post.
  • You confirm you won’t post anything illegal, hateful, defamatory, or misleading.
  • You warrant that your Contributions are original or you have the necessary rights to share them.
  • You confirm your Contributions don’t contain confidential information.

You agree to reimburse us for any losses resulting from your breach of these terms or infringement of third-party rights.

11.5 Our Right to Remove Content

While we have no obligation to monitor Contributions, we reserve the right to remove or edit any content deemed harmful or violating these terms.

11.6 Copyright Infringement

We respect intellectual property rights. If you believe our app infringes on your copyright, please refer to our “Digital Millennium Copyright Act (DMCA) Notice and Policy” section.

12. Entire Agreement

These Terms constitute the entire agreement between you and FullFace with respect to your use of the FullFace PaaS and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
We will provide you with prior notice of any scheduled changes to the Services you are using. The Modified Legal Terms will become effective upon posting or notifying you by email, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

We recommend that you print our Terms of Service on http://www.fullface.app/legal

13.  Disclaimer

Last Updated October 28, 2024

FullFace, Inc. is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. FullFace, Inc. has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. If FullFace, Inc. becomes aware that any such Content or Contribution violates this Policy, FullFace, Inc. may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, FullFace, Inc. disclaims any obligation to any person who has not entered into an agreement with FullFace, Inc. for the use of the Services.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,  AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS PRE OR POST SERVICE OR APPLICATION (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE, WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR  ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND /OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.  

13.1 WEBSITE & MOBILE APPLICATION DISCLAIMER

This information by FullFace, Inc. (“we,” “us,” or “our”) on http://www.fullface.app (the “Site”) and our mobile application is for general information purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE LIABILITY TO YOU OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK. FULLFACE™ IS NOT A MAKEUP CONSULTANCY SERVICE, IT IS A SOFTWARE COMPANY.

13.2 EXTERNAL LINKS DISCLAIMER

The Site and our mobile application (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD – PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

13.3 PROFESSIONAL DISCLAIMER

The Site and mobile application cannot and does not contain makeup application services advice. The make up application services information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of makeup application services advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK. FULLFACE™ IS NOT A MAKEUP CONSULTANCY SERVICE, IT IS A SOFTWARE COMPANY.

14. Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor will have no warranty obligation whatsoever with respect to the app; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a “terrorist supporting” country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using App, e.g.., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third -party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

15. Social Media

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a “Third Party Account”) by either: (1) providing your Third -Party Account login information through the Services or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third Party Account ( the “Social Network Content”) so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the Third-Party service provider, then Social Network Content may no longer be available on and through the Services You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or though your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such a Third-Party Account, except the username and profile picture that become associated with your account.

16. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all the data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. 

17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statues, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

18. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: fullface.app/legal. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Illinois, Texas, and Delaware. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws then through your continue use of the Services, you are transferring your data to our database, and you expressly consent to have your data transferred to and processed online via FullFace, Inc.

19.DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked by the Services infringes your copyright, you should consider first contacting an attorney.

All notifications should meet the requirements of DMCA 17 U.S.C § 512(c)(3) and include the following information: (1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Services are covered by the Notification, a representative list of such works on the Services; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonable sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (5) a statement that manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaiining party is authroized to act on behalf of the owner of an exclusive right that is allegedly infringed upon.

Counter Notification

If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter notification to [us/our Designated Copyright Agent] using the contact information provided below (a “Counter Notification”). To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following: (1) identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; (2) a statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside of the United States, for any judicial district in which we are located; (3) a statement that you will accept service of process from the party that filed the Notification or the party’s agent; (4) your name, address, and telephone number; (5) a statement under penalty or perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and (6) your physical or electronic signature.

If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney’s fees. Filing a false Counter Notification constitutes perjury.

20. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserved the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

21. Contact Us

You can contact us by email at legal@fullface.app or submit our form via http://www.fullface.app/support.

22. Acceptance

BY CONTINUING WITH YOUR ONBOARDING JOURNEY ON THE FULLFACE PLATFORM AS A MAKEUP ARTIST, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE, DISCLAIMER, AND ACCEPTABLE USE POLICY. IF YOU DO NOT AGREE, PLEASE WITHDRAW FROM SIGNING UP AND DELETE THE APP. BY CONTINUING TO SIGN UP, LOGIN, CREATE OR PUBLISH A LISTING, OR BOOK.

Privacy Policy

Last updated December 1, 2024

 

Your Privacy is Our Priority

At FullFace, Inc., (“Company,” “us,” or “our”) we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your (“process”)  personal information when you use our mobile application (“Services”), such as when you:

Download and use our mobile application (FullFace, Inc.), or any other application of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? 

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at founder@fullface.app. 

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process? 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with FullFace, Inc. and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? 

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties? 

We may receive information from public databases, marking partners, social media platforms, and other outside sources.

How do we process your information? 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? 

We may share information in specific situations and with specific third parties. 

How do we keep your information safe? 

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? 

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? 

The easiest way to exercise your rights is by visiting http://www.fullface.app or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. WHAT IS OUR STANCE ON THIRD PARTY WEBSITES?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO VIRGINA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HO CAN YOU REVIEW, UPDATE, R DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names (both personal and business)
  • Phone numbers (both personal and business)
  • Email addresses (both personal and business)
  • Mailing addresses (both personal and business)
  • Job Title
  • Usernames
  • Passwords
  • Contact preferences (email, text, or phone call)
  • Contact or authentication data 
  • Billing addresses
  • debit/credit card numbers
  • Bank Account Information (Routing and Account Numbers)
  • Home addresses
  • Venue addresses
  • Vendor addresses
  • Social media usernames
  • Websites
  • Third Party Links
  • Business Information (EIN, Business Mailing Address, Phone Number)
  • Sales Tax and Tax information
  • Identity Authentication via Stripe Identity
  • Education and Certifications
  • Insurance Policies
  • Geolocation
  • Birthday (Date of Birth)
  • Gender and Pronouns
  • Photos
  • Professional Background in Cosmetology
  • Drivers License and/or Passport
 

Sensitive Information: 

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • Financial data
  • Biometric data
  • Data about a person’s sexual orientation
  • Information revealing race or ethnic origin
  • Information revealing political opinions
  • Information revealing religious or philosophical beliefs
  • Information revealing trade union membership
  • Student data
  • Licenses
  • Certifications
  • Education
  • Policy numbers
  • Insurance numbers
 

Payment Data. 

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe and Cash App. You may find their privacy notice link(s) here: https://stripe.com/privacy and
https://cash.app/legal/us/en-us/privacy, 

Vendors and Users are able to pay in (US Currency $) when agreed on the app.

Social Media Login Data. 

We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?”

Application Data. 

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: 

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, influence your mobile device’s reminders, contacts, camera, calendar, sms messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrer, and Internet Portocal (IP) address (or proxy server) If you are using our application(s), we may also collect information about the phone network associated with you mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communication, you may turn them off in your device’s settings.
 

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating systems, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. 

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with usm this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
 

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: 

We may share information in specific situations described in this section and/or with the following third parties:
We may share your personal information with:

  • Makeup Artists: To facilitate bookings and payments.
  • Payment Processors: To process payments securely.
  • Service Providers: To assist with technical operations, customer support, and marketing.
  • Law Enforcement: To comply with legal requests or to protect our rights.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The services may link to third party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5.  DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or , if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at legal@fullface.app.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:
https://ec.europa.eu/newsroom/article29/items/612080

If you re located in Switzerland, the contact details for the data protection authorities are available here: 
https://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, Replying to the email with instructions to stop further communication, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you- for example, to send you service – related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in your account settings and update your user account.
  • Contact us using the contact information provided.
  • Submit a ticket request via http://www.fullface.app/support

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to  prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web Browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out internet-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at legal@fullface.app.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about the practice in a revised version of this privacy notice.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups,etc).

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at legal@fullface.app.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact legal@fullface.app.

Terms of Service

Last Updated: November 21, 2024

 

1. Introduction

Welcome to FullFace! These Terms of Service (“Terms”) govern your use of the Platform as a Service (“PaaS”) called FullFace (“FullFace”) as a Makeup Artist (“Artist”). By accessing or using the FullFace, you agree to be bound by these Terms.

1.1 Age Requirement

In accordance with the Children’s Online Privacy Protection Act (“COPPA”) (15 U.S.C. §§ 6501 et seq.) and the Federal Trade Commission’s Children’s Online Privacy Protection Rule (“COPPA Rule”) (16 C.F.R. Part 312), FullFace does not knowingly collect or solicit personal information from children under the age of 13. We encourage parents and guardians to be involved in their children’s online activities and to use parental control settings to limit access to content and information that may not be appropriate for children.   
To use the FullFace app, you must be at least 21 years old. If you are under 21, you may only use the app with the supervision of a parent or legal guardian.
If you are a parent or legal guardian creating an account for a child under 13, please ensure that you supervise their use of the app.

2. Makeup Artist Responsibilities and Liability

2.1 Full Responsibility:

 As a Makeup Artist on FullFace, you are completely liable and responsible for all aspects of your Makeup Services, including:

  • Your Services: The quality, safety, and legality of all Makeup Services you provide through the FullFace PaaS.
  • Client Interactions: All interactions with clients, including Scheduling, communication, service delivery, and client satisfaction.
  • Service Quality and Safety: Ensuring the quality, safety, and legality of all Makeup Services provided through FullFace.
  • Licenses and Permits: Ensuring and maintaining all necessary licenses, permits, and insurance required to practice in your jurisdiction.
  • Hygiene and Safety Standards: Adhering to all relevant hygiene and safety standards applicable to your profession.
  • Products & Tools Liability: Ensuring the safety and quality of all products used in your Makeup Services.
  • Liability: Being fully liable for any harm, injury, or damage caused to clients or third parties as a result of your Makeup Services, including but not limited to personal injury, property damage, emotional distress, or loss of earnings.  It is encouraged that you purchase insurance to reduce risk and liability.
  • Client Losses and Damages: Taking reasonable care of all client property entrusted to you during Makeup Services. Any harm, injury, or damage caused to clients or third parties during or as a result of your services.  It is encouraged that you purchase insurance to reduce risk and liability.
  • Loss or Damage: Being responsible for any loss or damage to your own tools, products, or client property that occurs while using the FullFace PaaS.  It is encouraged that you purchase insurance to reduce risk and liability.
  • Client Assumption: You agree to assume all responsibility for your clients, tools, products, and losses from the moment you begin using the FullFace PaaS. It is encouraged that you purchase insurance to reduce risk and liability.
  • Listing and Service Responsibility: You are responsible and liable for all listings and services you publish and service on the FullFace app.
  • FullFace, Inc. Non-Liability: FullFace, Inc. is not liable for any fault of the Makeup Artist and assumes no liability or responsibility to any Makeup Artists. FullFace is not responsible for the conduct or actions of Makeup Artists, Clients, or Brands. FullFace disclaims all liability for any harm or damages arising from interactions or transactions on or off the platform.
  • Class Action Waiver: You agree to waive all class action disputes against FullFace, Inc.
  • Service Freedom: You have the freedom to work when you want and service who you want. You are not obligated to service all users that request you. You should only complete services to clients where you are comfortable, safe, and mentally sane to operate and service a client.

2.2 Makeup Artist Obligations:

Makeup Artists agree to:

  • Compliance with Laws and Regulations: Adhere to all applicable federal, state, and local laws and regulations, including but not limited to, FDA regulations and cosmetic laws, in the provision of makeup application services.
  • Product Safety: Use only makeup products that are FDA-approved or compliant with applicable cosmetic regulations and industry standards.

Safe Practices: Maintain high standards of hygiene and sanitation in all aspects of service delivery.
By agreeing to these Terms of Service, Makeup Artists represent and warrant that they will comply with all applicable laws and regulations in the performance of their services.

2.3 Indemnification: 

You agree to indemnify, defend, and hold harmless FullFace, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the FullFace PaaS or your provision of Makeup Services through the FullFace PaaS:   

  • Your use of the FullFace PaaS.
  • Your provision of Makeup Services through the FullFace PaaS.
  • Any act or omission by you.

3. Artist Listings and Services

3.1 Marketplace: 

FullFace, Inc. operates as a mobile marketplace similar to Shopify, allowing you to:

  • Customize and Publish Listings: Create detailed descriptions of your Makeup Services with pricing and availability.
  • Accept Clients: Manage client bookings and requests directly through the platform
  • Access to a Payment Facilitator: use third party payment solutions to accept payments on behalf of your clients
  • Opportunity to Earn: Makeup Artists are able to payout their earnings after they completed service and are ready to transfer funds after a processing period and fee.

3.2 Responsibility for Listings:  

You are solely responsible for all content, descriptions, pricing, and services offered in your published listings. If you provide false information, claim stolen work, operate under false pretenses you will be held responsible for any damages that occurred for all parties involved including FullFace, Inc.

3.3 Listings 

Makeup Artists will make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, FullFace does not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All listings are subject to availability, and we cannot guarantee that listings will be available. We reserve the right to discontinue any listings at any time for any reason. Makeup artists reserve the right to modify their service prices.

4. Disclaimers and Limitations of Liability

IF NO EVENT WILL BE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

4.1 FullFace Role: 

FullFace is a platform that connects Artists with clients. We are not responsible for:

  • The quality of your services.
  • Any acts or omissions by you.
  • Any disputes between you and your clients.

4.2 Assumption of Risk: 

By using FullFace, you acknowledge and assume all risks associated with using the platform and engaging with clients. FullFace is a platform that connects Makeup Artists and Clients. While we verify Makeup Artist identities, we do not conduct background checks on either party. Users are responsible for their own safety and should exercise caution when interacting with others on the platform.

4.3 Independent Contractor Status

You understand and agree that you are an independent contractor and not an employee of FullFace, Inc. You have no right to receive employee benefits, insurance, or protections.

4.4. Waiver of Class Action Claims

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against FullFace. Any dispute arising out of or related to these Terms or your use of the FullFace PaaS must be resolved on an individual basis.

5. Platform Access

FullFace grants you a non-exclusive, non-transferable license to access and use the FullFace PaaS solely for the purpose of providing Makeup Services. You agree to comply with all rules, policies, and procedures established by FullFace regarding the use of the FullFace PaaS.

5.1 Use of the Services

By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy if such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) you use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
By using our Services, you agree to comply with all applicable laws and regulations.
You agree not to:

  • Data Scraping: Systematically collect data from our Services without our permission.
  • Account Manipulation: Create fake accounts, spam other users, or use automated tools to interact with the Services.
  • Security Interference: Attempt to bypass security measures or exploit vulnerabilities in our Services.
  • Misuse of Services: Use our Services for illegal or harmful purposes, including harassment, threats, or fraud.
  • Disruptive Behavior: Interfere with the operation of our Services or harm our reputation.
  • Unauthorized Access: Access or use our Services in a way that is not authorized.
  • Harmful Content: Upload or transmit malicious content, such as viruses or harmful code.
  • Automated Tools: Use automated tools or scripts to interact with our Services without our permission.
  • Misrepresentation: Misrepresent yourself or your affiliation with us.
  • Illegal Activity: Use our Services for any illegal or unauthorized purpose.

6. User Independence

6.1 Client Selection:

 You have the freedom to choose which clients you accept based on your comfort, safety, and mental well-being. You are not obligated to service all users who request your services.
Clients are solely responsible for selecting and booking Makeup Artists on FullFace.

6.2 On-Demand Service: 

FullFace operates as a mobile, on-demand platform. All services must be completed at the client’s location.

6.3 Safety and Respect: 

We strive to create a safe and respectful platform for both makeup artists and clients. Please be cautious when interacting with other users. If you feel unsafe or uncomfortable, report the user and block them.
All users should treat each other with respect, including their workspace and tools. Maintain high standards of hygiene and sanitation. Please report any user who violates these guidelines.

6.4 User/Makeup Artist Contributions

In this policy, the term “Contributions” means: 

  • Any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through to the Services; or 
  • Any other content, materials, or data you provide to FullFace or use with the Services.

When you post content on FullFace (like photos, videos, or reviews), you represent that:

  • You own the content or have the right to use it.
  • The content is accurate and doesn’t violate any laws.
  • The content doesn’t infringe on anyone else’s rights, like copyright or privacy.
  • You have permission to use any people’s names or images in your content.

You agree not to post content that is:

  • Illegal or harmful
  • Abusive, threatening, or hateful
  • False or misleading
  • Sexually suggestive or exploitative
  • Spam or promotional
  • Discriminatory
  • Is discriminatory based on race, sex, religion, nationally, disability, sexual orientation, or age;
  • Bullies, intimidates, humiliates, or insults any person;
  • Promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;
  • Infringes, or assists anyone in infringing, a third party’s intellectual property rights or publicly or privacy rights;

You may not use FullFace to offer or sell:

  • Illegal or harmful products or services
  • Regulated items like weapons or controlled substances
  • Sexually explicit materials or services
  • Items that require a professional license, such as cosmetics or beauty services
  • Stolen goods or fraudulent items
  • Contains unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been “paid for,” whether with monetary compensation or in kind; 

Some areas of the Platform may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.

6.5 Reviews and Ratings

By submitting a review or rating, you agree to:
Provide honest and accurate feedback.
Avoid posting reviews that are motivated by personal gain or affiliation.
Refrain from engaging in review manipulation or coercion.
Not make legal claims or accusations.

7. Required Information

7.1 Personal Information: 

You are required to provide personal information such as name and contact details to create an account.

7.2 Bank Information: 

To receive payment for services, you are required to provide bank account information for secure payouts through Stripe.

7.3 Identity Verification: 

For the safety of all users, you must complete identity verification through a third-party service like Stripe Identity.

8. Termination

The consequences for violating our Policy will vary depending on the severity of the breach and the user’s history on the Services, by way of example:

We may, in some cases, give you a warning and/or remove the infringing Contribution, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or issue legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.

We exclude our liability for all action we may take in response to any of your breaches of this Policy.
FullFace may terminate your access to the FullFace PaaS at any time for any reason, with or without notice. Upon termination, you will immediately cease all use of the FullFace PaaS and any related materials.

8.1 Complaints And Removal Of Legitimate Content

If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this document and we will promptly review our decision to remove such Content or Contribution. The Content or Contribution may stay “down” whilst we conduct the review process.

Guideline Violations will be penalized at FullFace, Inc. Users who are reported will be on probation and could be banned from FullFace, Inc. According to our Trust and Safety, we need to review all profiles and users that are reported to FullFace, Inc. for the safety of our users. We will notify the user with a final update of the user they reported to make sure the case is closed.

9. Earnings and Payouts

These Terms and Conditions (“Terms”) govern the payout process for Makeup Artists (“you”) on the FullFace App (“App”) for earnings generated through providing makeup services. By using the App and accepting these Terms, you agree to the following terms regarding your payouts.

9.1. Payment Processing

FullFace utilizes Stripe, a secure payment processing solution, to handle all financial transactions. You are responsible for creating a Stripe account and ensuring its accuracy and security. Please refer to Stripe’s legal documents (https://stripe.com/legal/ssa) for detailed information on their terms and conditions.

9.2  Earnings Calculation

Your total earnings will be calculated based on the service fees you set for each makeup service booked through the App. FullFace may deduct applicable platform fees and commissions (e.g., transaction processing fees and commissions) from your total earnings before payout. We will display your current earnings and platform fees breakdown transparently within your FullFace dashboard.

9.3 Payout Schedule

Payouts will be processed on a bi-weekly basis (every two weeks) on a designated schedule communicated through the App. The specific payout date will depend on the processing time of Stripe and may vary slightly. You will be notified within the App regarding any changes to the payout schedule.

9.4 Payout Method

You can initiate payouts from your FullFace dashboard directly to your linked bank account. Please ensure you provide accurate and valid bank account information for successful payouts.

9.5  Minimum Payout Threshold

There may be a minimum payout threshold in place. You will be notified of the minimum payout amount within the App. Once your accumulated earnings exceed the threshold, you can initiate a payout.

9.6. Disputes and Chargebacks

FullFace will act as an intermediary between you and the client. In case of any disputes or chargebacks related to a booking, FullFace may withhold the disputed amount from your payout until the issue is resolved. You will be notified of any such disputes and have the opportunity to provide relevant information to FullFace for resolution.

9.7. Taxes

You are solely responsible for reporting and paying any applicable taxes on your earnings. FullFace will not withhold taxes on your behalf. Please consult with a tax advisor for any questions regarding your tax obligations.

9.8 Termination

FullFace reserves the right to terminate your access to the App and withhold any unpaid earnings if you violate these Terms or any other FullFace agreements.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Delaware, Texas, and Illinois, without regard to its conflict of laws principles.  

11. Intellectual Property

Our Ownership
FullFace owns all intellectual property rights associated with the app, including its code, design, content, and logos (collectively, “Content”). This includes copyrights and trademarks protected by international law.

11.1 Your Access

We grant you a non-exclusive, non-transferable license to use the app for personal or internal business use only. This allows you to:

  • Access the app
  • Download or print limited portions of the Content for authorized use

11.2 Restrictions on Use

Without our written permission, you may not:

  • Copy, reproduce, or distribute any part of the app or its Content for commercial purposes.
  • Modify, translate, or create derivative works from the app or its Content.
  • Sell, license, or sublicense the app or its Content.
  • Reverse engineer or disassemble the app.

If you’d like to use the app or its Content beyond these limitations, please contact us at legal@fullface.app. When granted permission to use our Content, you must identify us as the owner and ensure copyright notices remain intact.
We reserve all rights not expressly granted to you. Breaching these terms will terminate your access to the app.

11.3 Your Content

Submissions:
When you send us suggestions, ideas, or feedback (“Submissions”), you grant us full ownership of the intellectual property rights. This allows us to use them for any purpose without acknowledging or compensating you.

Contributions:
The app may allow you to post content (“Contributions”), such as reviews, photos, or messages. These Contributions may be viewed by other users.
By posting Contributions, you grant us a broad license to:

  • Use, copy, distribute, and display your Contributions for any purpose, including commercially.
  • Modify, translate, or create derivative works from your Contributions.
  • Sublicense these rights to others.

This license includes using your name, company name, and logos associated with your Contributions.

11.4 Your Responsibilities:

  • You are responsible for the content you post.
  • You confirm you won’t post anything illegal, hateful, defamatory, or misleading.
  • You warrant that your Contributions are original or you have the necessary rights to share them.
  • You confirm your Contributions don’t contain confidential information.

You agree to reimburse us for any losses resulting from your breach of these terms or infringement of third-party rights.

11.5 Our Right to Remove Content

While we have no obligation to monitor Contributions, we reserve the right to remove or edit any content deemed harmful or violating these terms.

11.6 Copyright Infringement

We respect intellectual property rights. If you believe our app infringes on your copyright, please refer to our “Digital Millennium Copyright Act (DMCA) Notice and Policy” section.

12. Arbitration

12.1 Governing Law.

 This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.   

12.2 Dispute Resolution. 

Any dispute, controversy, difference, or claim arising out of or in connection with this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules and Procedures. The arbitration shall be conducted in San Francisco, California, or another mutually agreed-upon location. The arbitrator shall have the authority to award any relief that could be awarded by a court of competent jurisdiction. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.   

12.3 Class Action Waiver. 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION, AND YOU AGREE TO OPT OUT OF ANY CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION CLAIMS.

12.4 Fees. 

Each party shall bear its own costs of arbitration, including attorneys’ fees, except that the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing party.

13. Entire Agreement

These Terms constitute the entire agreement between you and FullFace with respect to your use of the FullFace PaaS and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.
We will provide you with prior notice of any scheduled changes to the Services you are using. The Modified Legal Terms will become effective upon posting or notifying you by email, as stated in the email message. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

We recommend that you print our Terms of Service on http://www.fullface.app/legal

14.  Disclaimer

Last Updated October 28, 2024

FullFace, Inc. is under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. FullFace, Inc. has no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and is not obligated to monitor or exercise any editorial control over such material. If FullFace, Inc. becomes aware that any such Content or Contribution violates this Policy, FullFace, Inc. may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or appropriate regulatory authority. Unless otherwise stated in this Policy, FullFace, Inc. disclaims any obligation to any person who has not entered into an agreement with FullFace, Inc. for the use of the Services.

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,  AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS PRE OR POST SERVICE OR APPLICATION (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE, WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR  ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND /OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.  

15.1 WEBSITE & MOBILE APPLICATION DISCLAIMER

This information by FullFace, Inc. (“we,” “us,” or “our”) on http://www.fullface.app (the “Site”) and our mobile application is for general information purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE LIABILITY TO YOU OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.

15.2 EXTERNAL LINKS DISCLAIMER

The Site and our mobile application (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD – PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.

15.3 PROFESSIONAL DISCLAIMER

The Site and mobile application cannot and does not contain makeup application services advice. The make up application services information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of makeup application services advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.

16. Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Services: (1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service; (2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law, and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App; (3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor will have no warranty obligation whatsoever with respect to the app; (4) you represent and warrant that (i) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a “terrorist supporting” country and (ii) you are not listed on any US government list of prohibited or restricted parties; (5) you must comply with applicable third-party terms of agreement when using App, e.g.., if you have a VoIP application, then you must not be in violation of their wireless data service agreement when using the App; and (6) you acknowledge and agree that the App Distributors are third -party beneficiaries of the terms and conditions in this mobile application license contained in these Legal Terms, and that each App Distributor will have the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license contained in these Legal Terms against you as a third-party beneficiary thereof.

17. Social Media

As part of the functionality of the Services, you may link your account with online accounts you have with third-party service providers (each such account, a “Third Party Account”) by either: (1) providing your Third -Party Account login information through the Services or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third Party Account ( the “Social Network Content”) so that it is available on and through the Services via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Services. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the Third-Party service provider, then Social Network Content may no longer be available on and through the Services You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting us using the contact information below or though your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such a Third-Party Account, except the username and profile picture that become associated with your account.

18. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all the data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. 

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statues, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

20. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: fullface.app/legal. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Illinois, Texas, and Delaware. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws then through your continue use of the Services, you are transferring your data to our database, and you expressly consent to have your data transferred to and processed online via FullFace, Inc.

21.DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE AND POLICY

Notifications

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked by the Services infringes your copyright, you should consider first contacting an attorney.

All notifications should meet the requirements of DMCA 17 U.S.C § 512(c)(3) and include the following information: (1) A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (2) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Services are covered by the Notification, a representative list of such works on the Services; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (4) information reasonable sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an email address at which the complaining party may be contacted; (5) a statement that manner complained of is not authorized by the copyright owner, its agent, or the law; and (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaiining party is authroized to act on behalf of the owner of an exclusive right that is allegedly infringed upon.

Counter Notification

If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter notification to [us/our Designated Copyright Agent] using the contact information provided below (a “Counter Notification”). To be an effective Counter Notification under the DMCA, your Counter Notification must include substantially the following: (1) identification of the material that has been removed or disabled and the location at which the material appeared before it was removed or disabled; (2) a statement that you consent to the jurisdiction of the Federal District Court in which your address is located, or if your address is outside of the United States, for any judicial district in which we are located; (3) a statement that you will accept service of process from the party that filed the Notification or the party’s agent; (4) your name, address, and telephone number; (5) a statement under penalty or perjury that you have a good faith belief that the material in question was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and (6) your physical or electronic signature.

If you send us a valid, written Counter Notification meeting the requirements described above, we will restore your removed or disabled material, unless we first receive notice from the party filing the Notification informing us that such party has filed a court action to restrain you from engaging in infringing activity related to the material in question. Please note that if you materially misrepresent that the disabled or removed content was removed by mistake or misidentification, you may be liable for damages, including costs and attorney’s fees. Filing a false Counter Notification constitutes perjury.

22. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserved the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

23. Contact Us

You can contact us by email at support@fullface.app or submit our form via http://www.fullface.app/support.

24. Acceptance

BY CONTINUING WITH YOUR ONBOARDING JOURNEY ON THE FULLFACE PLATFORM AS A MAKEUP ARTIST, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS OF SERVICE, DISCLAIMER, AND ACCEPTABLE USE POLICY. IF YOU DO NOT AGREE, PLEASE WITHDRAW FROM SIGNING UP AND DELETE THE APP. BY CONTINUING TO SIGN UP, LOGIN, CREATE OR PUBLISH A LISTING, OR BOOK

Privacy Policy

Last updated December 1, 2024

Your Privacy is Our Priority

At FullFace, Inc., (“Company,” “us,” or “our”) we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your (“process”)  personal information when you use our mobile application (“Services”), such as when you:

  • Download and use our mobile application (FullFace, Inc.), or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events
 

Questions or concerns? 

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at founder@fullface.app. 

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. 

What personal information do we process? 

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with FullFace, Inc. and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? 

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

Do we receive any information from third parties? 

We may receive information from public databases, marking partners, social media platforms, and other outside sources.

How do we process your information? 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? 

We may share information in specific situations and with specific third parties. 

How do we keep your information safe? 

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? 

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by visiting http://www.fullface.app or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. WHAT IS OUR STANCE ON THIRD PARTY WEBSITES?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. CONTROLS FOR DO-NOT-TRACK FEATURES
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO VIRGINA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
14. DO WE MAKE UPDATES TO THIS NOTICE?
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
16. HO CAN YOU REVIEW, UPDATE, R DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. 

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names (both personal and business)
  • Phone numbers (both personal and business)
  • Email addresses (both personal and business)
  • Mailing addresses (both personal and business)
  • Job Title
  • Usernames
  • Passwords
  • Contact preferences (email, text, or phone call)
  • Contact or authentication data 
  • Billing addresses
  • debit/credit card numbers
  • Bank Account Information (Routing and Account Numbers)
  • Home addresses
  • Venue addresses
  • Vendor addresses
  • Social media usernames
  • Websites
  • Third Party Links
  • Business Information (EIN, Business Mailing Address, Phone Number)
  • Sales Tax and Tax information
  • Identity Authentication via Stripe Identity
  • Education and Certifications
  • Insurance Policies
  • Geolocation
  • Birthday (Date of Birth)
  • Gender and Pronouns
  • Photos
  • Professional Background in Cosmetology
  • Drivers License and/or Passport

Sensitive Information: 

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • Financial data
  • Biometric data
  • Data about a person’s sexual orientation
  • Information revealing race or ethnic origin
  • Information revealing political opinions
  • Information revealing religious or philosophical beliefs
  • Information revealing trade union membership
  • Student data
  • Licenses
  • Certifications 
  • Education
  • Policy numbers
  • Insurance numbers

Payment Data. 

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe and Cash App. You may find their privacy notice link(s) here: https://stripe.com/privacy and
https://cash.app/legal/us/en-us/privacy, 

Vendors and Users are able to pay in (US Currency $) when agreed on the app.

Social Media Login Data. 

We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?”

Application Data. 

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: 

  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, influence your mobile device’s reminders, contacts, camera, calendar, sms messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrer, and Internet Portocal (IP) address (or proxy server) If you are using our application(s), we may also collect information about the phone network associated with you mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communication, you may turn them off in your device’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information – such as your Internet Protocol (IP) address and/or browser and device characteristics – is collected automatically when you visit our services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating systems, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. 

Like many businesses, we also collect information through cookies and similar technologies. 

The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with usm this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below).
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
  • To post testimonials. We post testimonials on our Services that may contain personal information.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: 

We may share information in specific situations described in this section and/or with the following third parties:
We may share your personal information with:

  • Makeup Artists: To facilitate bookings and payments.
  • Payment Processors: To process payments securely.
  • Service Providers: To assist with technical operations, customer support, and marketing.
  • Law Enforcement: To comply with legal requests or to protect our rights.

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
  • Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. If you interact with other users of our Services and register for our Services through a social network (such as Facebook), your contacts on the social network will see your name, profile photo, and descriptions of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with, our Services.

The services may link to third party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications. The inclusion of a link towards a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy notice. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to respond to your questions.

5.  DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or , if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at fullfaceapp@gmail.com.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:
https://ec.europa.eu/newsroom/article29/items/612080

If you re located in Switzerland, the contact details for the data protection authorities are available here: 
https://www.edoeb.admin.ch/edoeb/en/home.html

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, Replying to the email with instructions to stop further communication, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you- for example, to send you service – related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log in your account settings and update your user account.
  • Contact us using the contact information provided.
  • Submit a ticket request via http://www.fullface.app/support

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to  prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web Browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out internet-based advertising by advertisers on our Services.

If you have questions or comments about your privacy rights, you may email us at support@fullface.app.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about the practice in a revised version of this privacy notice.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups,etc).

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at support@fullface.app.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact legal@fullface.app.